1st Class Over 55 Terms & Payment Policies
Reservations, Payment & Safety
PAYMENT IS REQUIRED BEFORE THE RIDE
The full fare in your written quote is payable in advance. Unless the written quote gives another deadline, payment is due when you book. For surgical transportation, the full fare must be received at least 72 hours before pickup. A ride is not confirmed until required payment has been received and the reservation is confirmed. A request or payment link alone does not confirm a ride.
NO PAYMENT, NO DRIVE. The driver will not begin the trip or transport a passenger until the fare and agreed charges due before departure have been paid. If any required amount is unpaid, transportation will not begin. Cash is not accepted for fares or fees for Over55Ride/Pathfinder-arranged network bookings; cash may be given only as an optional tip. Any separate trip-expense deposit or balance must be stated in the written quote. The standard deposit for estimated approved trip expenses is 80%; after the trip, approved expenses are itemized and the unused deposit is refunded or credited, with any properly due balance invoiced. No undisclosed charge will be added without your agreement.
WHO COLLECTS PAYMENT
Your written quote or booking confirmation identifies whether Pathfinder Private Rides LLC (operating as Over55Ride) or the independent driver collects the fare. For a Pathfinder-coordinated booking, pay through the payment method shown on the confirmation; do not pay a driver separately unless the quote expressly says to. For a driver's own advertising listing or a direct booking, the independent driver handles the booking and collects payment directly. Confirm the amount, payment method, pickup details, and driver's terms before paying.
IF AN INDEPENDENT DRIVER DOES NOT SHOW
If a driver has not arrived at the confirmed pickup time, contact Over55Ride/Pathfinder immediately at 520-239-9442. Give us the passenger name, pickup address, scheduled time, driver name, and booking confirmation or receipt. Keep your payment records and messages. We will promptly review the report and contact the driver.
If Pathfinder collected payment and the confirmed driver fails to provide the ride, you are not treated as a passenger no-show. If you do not agree to a replacement ride, Pathfinder will refund the amount it collected for transportation not provided, including prepaid trip expenses for services not provided, subject only to lawful, disclosed charges for expenses actually incurred with your agreement. The refund will be initiated to the original payment method; your bank or payment provider controls when it posts. If the driver has already received some or all of the fare, that does not cancel the refund process or require you to collect money from the driver. Pathfinder may seek repayment from the driver under the separate driver program terms.
If the independent driver collected the fare directly, contact that driver promptly using the booking confirmation and request a refund for the ride not provided. Over55Ride/Pathfinder did not receive or hold that payment and cannot return funds it did not collect. You may also report the incident to us at 520-239-9442. This does not waive rights under applicable law or through your bank or payment provider.
A passenger no-show means the passenger is not present at the confirmed pickup after the driver has arrived and made a reasonable effort to contact them. The no-show charge does not apply when the driver is the one who fails to arrive.
INDEPENDENT DRIVER TERMS
Each independent driver may have additional terms for their own service, including service area, rates, availability, waiting or standby, payment, cancellations, and changes. The driver must provide ride-specific terms before you confirm or pay. By accepting a driver's quote or booking, you agree to those disclosed driver terms and the Over55Ride/Pathfinder terms that apply to our part of the arrangement. Driver terms may supplement these terms and govern the driver's service, but do not change amounts collected by Pathfinder. If Pathfinder collected your payment, the refund policy above applies to amounts Pathfinder collected for transportation the driver did not provide. Trip-specific terms must be disclosed and accepted before booking and cannot waive rights that applicable law protects. Ask your selected driver to clarify any term before booking.
SERVICE DISRUPTIONS, WEATHER & ROAD EMERGENCIES
Severe weather or a natural disaster, wildfire, flooding, a traffic collision, road closure, emergency order, unsafe road conditions, or an unexpected vehicle problem such as a flat tire or breakdown may delay, reroute, or prevent a driver from reaching the pickup or completing a trip. Safety comes first. The service provider will notify you as soon as reasonably practical after learning of a disruption and make reasonable efforts to arrange a safe alternative or revised pickup, subject to availability. If Pathfinder cancels or transportation paid to Pathfinder is not provided, Pathfinder will refund amounts it collected for the unprovided transportation under the refund terms above. Any deduction must be for a disclosed expense actually incurred with your agreement and allowed by law. For a direct booking paid to an independent driver, contact that driver about a refund for service not provided and notify Over55Ride/Pathfinder at 520-239-9442. This section does not excuse a failure to use reasonable care or waive any right that cannot legally be waived.
BILLING CONTACT — Mary T.: billing@humtucson.com
Membership & Additional Ride Policies
Pathfinder Private Rides LLC operates the Over55Ride service.
These terms govern transportation and optional membership offered by Over55Ride. Transportation is operated by Pathfinder Private Rides LLC. They apply to rides arranged online, by phone, by text, or through an authorized representative. Membership is optional. A request for a membership callback does not enroll you or obligate you to join or pay.
- OPTIONAL VIP MEMBERSHIP — Membership is optional. Annual membership is $150 per year, plus applicable tax, and includes one $40 ride credit toward an eligible one-way ride each month for 12 months. Monthly membership is $30 per month and includes one $40 ride credit toward an eligible one-way ride each billing month. Credits expire at month-end, do not roll over, and have no cash value. Membership fees are nonrefundable. Monthly members may cancel with 60 days’ notice by emailing support@humtucson.com. VIP members receive 10% off Class A and XL/larger vehicles at published rates; the discount may be combined with the monthly ride credit. There is no complimentary larger-vehicle upgrade. Preferred chauffeur and same-day requests depend on driver and vehicle availability; there is no guaranteed immediate or on-demand service. Long-distance requests to Phoenix Sky Harbor, Phoenix-Mesa Gateway Airport, and California destinations no farther than Disneyland are separately quoted and subject to advance arrangements, availability, and applicable licensing and insurance. Prepaid personal item pickup or delivery, including groceries, flowers, cakes, and gifts, is available at 10% off the applicable service rate, subject to availability and service charges. The Private Rider Profile records preferences and assistance details, is not displayed publicly, and is shared only with staff who need it to arrange or provide service. A callback request does not enroll anyone or require payment. Membership enrollment and payment are completed through the applicable payment link. Every ride must be requested and separately confirmed based on availability. Adults 55+ and their spouses, relatives, friends, and caregivers under 55 may join.
- RECORDING NOTICE — Vehicles may record 360-degree exterior video, interior video, and audio. We will discuss the applicable recording notice during enrollment and explain how it applies to rides in equipped vehicles. Companions should be informed of the in-vehicle notice.
- VALUABLES — Keep your wallet, purse, and valuables with you. Do not place valuables in the vehicle’s cargo or storage area or leave them in the vehicle. Take them with you when you exit.
- VEHICLE RULES — No smoking or vaping, eating, or drinking in the vehicle.
- PAYMENT & DEPOSITS — The full transportation fare shown in your written quote is due in advance. For rides other than surgical transportation, payment is due when you book unless your written quote states another deadline. For surgical transportation, full payment must be received at least 72 hours before pickup. A ride is not confirmed until required payment is received; submitting a request or receiving a payment link alone does not confirm it. Transportation will not be provided if payment is not received by the applicable deadline. The vehicle will not depart until the fare and any agreed trip expenses due before departure are paid. Cash is not accepted for fares or fees at pickup or arrival; cash may be given only as an optional tip. If your quote includes separate trip expenses, an 80% deposit of estimated expenses is due before departure. After the trip, approved expenses are itemized and reconciled; unused deposits are refunded or credited, and any properly due balance is invoiced.
- PRICES & NO SURPRISE CHARGES — Your written quote identifies the vehicle, route, fare, applicable minimums, reserved waiting, agreed trip expenses, taxes, airport or government fees, and card fees. No additional customer-requested service or charge will be added without disclosure and agreement.
- VEHICLE SUBSTITUTION — If your reserved vehicle becomes unavailable, we may offer another suitable vehicle and confirm any fare change before the trip. A lower-priced substitute results in a refund of the fare difference. We will not charge more for a higher-priced substitute unless you agree. A member discount is not a complimentary vehicle upgrade. Any vehicle change and fare adjustment will be disclosed and agreed before the trip. If you decline a substitute, the fare for transportation we cannot provide will be refunded.
- WAITING & ROUND TRIPS — Waiting charges apply only when waiting is reserved or you agree to additional waiting at the disclosed rate. If waiting is not reserved, the driver may leave after drop-off and serve other customers. We will make reasonable efforts to return at the agreed time, subject to traffic, weather, availability, and circumstances beyond our control. Please share a specific return time and contact us if it changes.
- CANCELLATIONS & CHANGES — Contact us as soon as possible to cancel or change a ride. Unless your written quote states trip-specific terms: cancellations 48 or more hours before pickup receive a refund less a 10% cancellation fee; cancellations 24 to 48 hours before pickup receive a 50% refund; cancellations less than 24 hours before pickup, no-shows, and cancellations after the driver has departed are nonrefundable. Nonrecoverable expenses already committed may be deducted. Long-distance, interstate, overnight, or specially reserved trips may have different terms stated in the written quote. If Pathfinder Private Rides LLC cancels and you do not accept a replacement arrangement, charges for service not provided will be refunded.
- OUTSTANDING BALANCES AND FUTURE RESERVATIONS — If an invoiced balance remains unpaid, future transportation may be suspended until it is paid. Payment of a balance does not guarantee availability for a future reservation. Over55Ride may require payment of all outstanding balances before accepting additional reservations or providing further transportation services, subject to applicable law and any existing contractual obligations. Customers with past-due accounts may be required to bring their accounts current before additional reservations can be confirmed. Previously agreed-upon reservations remain subject to their applicable reservation terms and conditions and any legal obligations. Over55Ride may decline future reservations for legitimate business reasons, including unpaid balances, subject to applicable law.
- SHARED RIDES — Another passenger will not be added to your ride without your agreement. You may decline any request to share.
- SAFETY & AUTHORIZED BOOKINGS — Passengers must not threaten the safety of the driver, other passengers, or vehicle. Pathfinder Private Rides LLC may refuse or discontinue service when reasonably necessary for safety, subject to applicable law. Arrange rides through Pathfinder Private Rides LLC or an authorized representative. A ride booked directly with a driver outside the authorized reservation process may not be recognized as an authorized reservation.
- PHONE & TEXT RESERVATIONS — If you arrange transportation by phone or text, we may send these terms electronically. You may accept them by replying “I agree.” Online customers may be asked to acknowledge these terms when requesting or booking a ride. By expressly accepting, you acknowledge receipt and acceptance.
- Pathfinder Private Rides LLC • 520-239-9442 — These terms may be sent by text or email and are available on this website.
- APPOINTMENT ARRIVAL & DELAYS — Clients are responsible for scheduling pickup early enough to reach their destination before the appointment or check-in time. Allow time for estimated travel, traffic, parking, and check-in. For example, if check-in is at 9:00 a.m. and the destination is about 20 minutes away, we recommend scheduling pickup for 8:00 a.m. or earlier. We make every reasonable effort to arrive at the scheduled pickup time and transport clients safely and promptly, but cannot guarantee arrival by a specific appointment time. Traffic, road conditions, law enforcement activity, accidents, road closures, weather, or other unexpected circumstances may require a route change or cause delays. We will notify the client as soon as reasonably possible if we become aware of a delay.
