Please provide: passenger name and best phone number; exact pickup and destination addresses; requested date and ready time; appointment, discharge, reservation, or flight time; one-way, round-trip, or waiting request; passenger count; luggage count; planned stops; and any foldable walker, folding wheelchair, oxygen equipment, or other item. For medical discharge, confirm the facility's responsible-adult or known-driver policy before booking.

HUM SUV will confirm who is driving, which SUV is appropriate, the planned pickup window, contact instructions, pricing basis, waiting or return plan, and any reasonable assistance discussed. Your vehicle is reserved for you and your party. HUM SUV is not an ambulance or hands-on medical-transfer service, and mobility equipment must safely fit in the selected SUV.

You communicate directly with HUM SUV instead of hoping a random driver accepts the trip. HUM SUV rides are logged and professionally processed through HUM Rideshare’s transportation platform, which provides the applicable commercial insurance and operating-authority infrastructure, including Arizona Transportation Network Company Permit TCP 51520. Q: Can an adult child or caregiver arrange the ride? Yes. Q: Can your driver wait during a medical appointment? Yes, when reserved, at $41 per hour. Q: When is payment due? At the end of the ride unless advance payment is required. Q: Is gratuity required? No; it is optional. For the fastest answer, call HUM SUV at 520-496-7546.